Customer Service Coordinator – PepsiCo

Titulo da vaga: Customer Service Coordinator

Empresa: PepsiCo

Descrição da vaga: Job Description:

Overview

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/

Responsibilities

What will you work on:

• Lead the performance cell for Customer Care and lead the WOFF process for all categories.
• Is the single point of contact (SPOC) between Supply Chain, Control, Sales Team, Finances, Productivity, Trade Marketing for Woff Process and KPIs the performance in Customer Care
• Design and Implement WOFF governance, leading all the envolved process, tracking the inventories and acting as needed.
• Design and implement the weekly PDCA methodology for sales service indicators
• Design and implement the process of reviewing and maintaining the logistics network with the transport team
• Manage improvements in Planning and Customer service reports
• Manage WOFF accounts, focusing on avoiding finished product and raw material destruction
• Interact with stakeholders to create improvements in WOFF processes
• Provide information to peer areas in order to bring visibility to action taken
• Ensure PDCA round to create WOFF and service opportunities
• Manages cost and expense accounts for the area
• AOP build for all Customer Care accounts
• Daily tracking of forecasted volumes for preview closing Sales for all categories and regions
• Be the Single Point of Contact (SPOC) for Sales Team and Customer Service.
• Responsible for all communications with Sales Team and Customer Service, analyzing all risks and giving the correct visibility.
• Resposible for WOFF governance, deliver the WOFF productivity year over year
• Lead the Exhaustion Process with Finance, Sales and Warehouse. Key process for WOFF target’s maintenance.
• Lead and control the Stock Health and consequently the slow moving and obsolences for Finished Goods to minimize the P&L impact (Total Finished Goods inventory: R$ 400 MM).
• Monitor the KPIs and Reports and define the action plans to improve them.
• Lead the Performance & Woff team, develop and capacity.
• Ensure the execution of the WOFF flow
• Monitor and signal the CIA of critical items
• Create solutions for solution in conjunction with sales time
• Ensure the delivery of daily reports of Customer and Planning times
• Ensure the delivery of the service measurement KPI
• Seek solution measures together with finance

Qualifications

Who are we looking for?

1. Graduate in Business Administration, Engineering, Economy and related

2. Exrperience in Supply Chain, specially in Planning and Customer Service,

3. Use excel and power point

4. Strategical and analytical thinking

5. Results oriented

6. Strong leadership and a good interpersonal relationship

7. Have knowledge in Systems: ex: SAP

8. Collaborative and influencer

9. Have an analytical profile

10. Focus and make it happen quickly: Minimizes or removes barriers that arise along the way to achieve results

11. Focus on the consumer: Ensuring the best level of service for our customers

12. Acting as owner: Assumes a proactive stance, creates creative solutions, works to solve difficult situations

What can you expect from us:

• A flexible work environment that promotes a healthy balance between personal and professional life;
• A dynamic and inclusive culture;
• A support team that will foster your professional growth and development;
• Opportunity to work with relevant and impactful projects for the business;
• Opportunity to give back to the community with our volunteer programs;
• Online platform available 24/7 to learn new languages at no cost.

At PepsiCo, we recognize that supporting diversity and engagement is not just the right thing to do, it’s the right thing to do for our business.

Our company is strongest when we span the entire spectrum of humanity, regardless of how we look, where we come from, or who we love. Talent diversity and an inclusive environment foster employee engagement, promote creativity, and drive innovation. At PepsiCo we offer unique opportunities to hire qualified and diverse individuals regardless of their gender, race, sexual orientation, religion, national origin, age or disability.

INSTRUCTIONS FOR INTERNAL CANDIDATES (ELEGIBILITY GUIDELINES):

– Be for at least 12 months within your current level/position

– Notify your direct manager that you are interested in this position

– PDR evaluation must be at least 2/2 in the last two years

– Have not received any suspension over the last 12 months.

CRITICAL EXPERIENCE FOR 6 MONTHS.

*In case of approval in the process, there will be no position change, as well as level or compensation & benefits, which the current ones must keep the same during the critical experience.

• When there is a preferred internal candidate: “For this recruitment process, there are potential successors identified through PPP (People Planning Process).”
• For internal / external positions: “This position has been posted internally and externally simultaneously.”
• For internal positions only: “This recruitment process will be conducted only internally”.

Add at the end of job description requirements:

“The company reserves the right to modify job requirements, skills and specifications according to its needs.”

Salário:

Local: São Paulo – SP

https://jobviewtrack.com/pt-br/job-1c1b416e58171b014a1152433b041c110c43116a2a06595f524048166d2d481b5207010f0f130a52763b0c015c425e482c555e591e4611/ba01ea4940727a9b649f467583abbefa.html?affid=a3e9e18bd80f6d2fe3562f93953bCandidatar-se a vaga!