Operational Risk Sr Group Mgr – ORM Head Brazil – Citigroup

Titulo da vaga: Operational Risk Sr Group Mgr – ORM Head Brazil

Empresa: Citigroup

Descrição da vaga: The Operational Risk Sr Group Mgr manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors’ products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
  • Works with colleagues in other areas of Risk Management, Finance, Compliance/Control and the Businesses to assure appropriate management of Operational Risk processes:
  • Facilitates accurate and appropriate reporting of operational risks to senior management and the Board of Directors.
  • Promotes the use of risk indicators.
  • Supports corporate initiatives, including those related to Operational Risk and the alignment of capital assessments with risk management objectives.
  • Drives the strategic direction of Operational Risk Management for the Consumer group, working with colleagues around the globe to:
  • Identifies emerging operational risks in the context of the current economic, regulatory and business environment and assure that measures are being taken to mitigate these risks.
  • Analyzes operational risk data (typically losses, metrics or assessment results) to identify areas of excessive risk and to ensure that mitigation efforts are having the desired effect(s).
  • Investigates causes for metrics that are deviating from trends and escalate situations that pose excessive risk(s).
  • Identifies root causes of major internal losses and ensure actions are taken to reduce the risk of loss from similar causes.
  • Upholds the Operational Risk Policy:
  • Provides Operational Risk oversight to assure policy and regulatory compliance.
  • Facilitates adherence to specific regulatory requirements for the Consumer franchise, including the International Convergence of Capital Measurement and Capital Standards (‘Basel II’).
  • Interfaces with Regulators on Operational Risk matters.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 15+ years relevant experience
  • Experienced in Operational Risk. Knowledge of other risk disciplines (market risk, credit risk) a plus.
  • Demonstrated analytical ability; asks insightful questions, break analytical challenges into workable components and draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
  • Proficient in developing new ideas to mitigate risk and improve current processes.
  • Prioritizes high impact potential problems effectively. Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment. Articulates clearly how risk technology supports unit’s business, as well as the issues due to gaps between the current technology and known business requirements. Ability to measure and assess the impact of stress shocks including fat-tailed risks. Well-versed in reviewing the dimensions of franchise risk.
  • Advanced Leadership skills Operates as a leader, with an understanding and appreciation for diverse backgrounds.


  • Bachelor’s/University degree, Master’s degree preferred and managerial experience

Brazil ORM Head – Job Description:

The Head of Citi Brazil Operational Risk Management is responsible for overseeing the operational risks of Brazil Franchise through working in coordination with the first line and second line of Defense.

The mission of Operational Risk Management (ORM) is to proactively assist the businesses, functions, O&T and the in-business control groups in enhancing the governance and effectiveness of controls and managing operational risks across the Franchise.

ORM is organized with three main components that serve to effectively “triangulate on controls”:

· Specialists (Fraud, Technology, Cyber, Data, Reputational, etc. ) for a given Point of Control (SPOCs) are control design specialists with deep domain expertise in a particular control process. Their roles are focused on a specific process but are global in nature, spanning all products and segments.

· ICG including CCB Products and respective Operations, and Brazil Global Functions coverage providing operational risk expertise across the broad range of businesses within Brazil geography.

· Regional and Central Operational Risk Managers (SORM), along with Control Architecture, Re-Engineering and Administration form the foundational side of the triangle.

These three elements of ORM work in tandem with business, O&T and global functions to proactively identify, analyze and mitigate risks, implement and assess controls, prevent losses and assist recoveries, determine and allocate operational risk capital, conform with regulatory guidance, and manage situations as they arise.

The candidate will report to the ORM LATAM / Mexico Head of ORM. The candidate work closely with other business leaders in proactively managing risks and further strengthening the internal controls.

Key Responsibilities

· Determine the current state of controls readiness in the country, establish and chair, controls management processes that includes representation from all related functions e.g. Operational Risk, O&T Risk and Control Management, Finance, Compliance, Annual Risk Assessment. Discuss and identify the top franchise concerns/issues through various controls and risk forum.

· Participate Business Risk Control Committee meetings on a quarterly basis, provide transparency on a continuous and consolidated basis for significant Compliance and Control reporting

· Proactively monitor risks and review issues and make recommendations to the businesses and control functions

· Ensure to provide oversight in the implementation of operational risk management frame work • Work with the businesses, regional management and ORM when operational losses arise to understand the root causes and influence process changes to avoid re-occurrence

· Lead ORM Risk Reviews and/or Deep Dives for the country

· Enforce stronger governance in the implementation of operational risk framework, local regulatory issued policies and directives, and controls within the Franchise


· Undergraduate degree (majors in in Economics, Finance, Statistics or related areas are preferred, but different majors are also of interest if other experience demonstrates quantitative and analytical skills)

· MBA or advanced degree in Economics, Finance or related areas (not required but strongly preferred)

· Extensive knowledge of Brazil financial markets and products; extensive work experience in the financial services industry

· Analytical inquisitiveness and problem solving ability; an ability to ask insightful questions, break analytical challenges into workable components and draw meaningful conclusions

· 15+ years of work experience

· Solution-oriented, consensus builder, strong leadership, influencing and negotiation skills

· Well-versed in breaking down complex matters into core issues and root causes that can be more readily addressed

· Proficient in developing new ideas to mitigate risk and improve current processes. Ability to prioritize high impact potential problems effectively

  • Leading, or co-leading, all regulatory discussions

· Strong analytical skills applicable across ICG businesses, products and customer classes Strong Leadership Skills:

· Provides leadership in optimization and efficiencies in control practices for the business as well as the resolution of cross business issues. Engages business and functional managers to mitigate risks.

· Thinks strategically and articulates concepts clearly

· Focuses and guides the priorities of others. Makes well-reasoned decisions under pressure

· Experienced negotiator – able to identify and influence key decision makers across various levels and functions within the organization; diffuse conflict and work toward agreement

· Acts as a leader with an understanding and appreciation for diverse backgrounds. Excellent Communication Skills: Both verbal and written

· Experienced in using active listening techniques on a consistent basis

· Strong Presentation skills – comfortable with public speaking across various forums and be able to effectively and logically communicate when ideas are being challenged in an open forum Client Relationships/Business Partnerships:

· Navigates organizational complexity; demonstrates organizational savvy

· Builds partnerships across functions and regions; collaborates well with others

· Networks regularly and builds relationships across Risk disciplines and with businesses

Job Family Group: Risk Management

Job Family: Operational Risk

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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