Delivery Experience Senior Program Manager / Gerente Senior de Experiência de Entrega, Customer Fulfillment Experience – Amazon

Titulo da Vaga: Delivery Experience Senior Program Manager / Gerente Senior de Experiência de Entrega, Customer Fulfillment Experience

Nome da Empresa: Amazon

Salário:

Localização: São Paulo – SP

Descrição da Vaga: DESCRIPTIONWant be a Senior Manager of Amazon delivery experience? You will work from the strategy to the implementation, building strategic plans, designing and implementing projects/products, and tracking results to evolve Amazon business and customer satisfaction.Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection and convenience – Amazon continues to grow and evolve as world-class e-commerce. Amazon.com.br is an important and fast-growing business for AmazonFor this position, candidate will contribute building strategies and solutions to keep improving Amazon delivery experience to our customers. In a very challenging scenario, this person will have to dive deep into analyses to come up with insights to define a long term view and high standard proposal to delight our customer when buying at Amazon.The successful candidate will be a person who enjoys and excels at dealing with ambiguity, complexity and challenge environment. A person who likes to dive deep into data to develop solutions and has strong relationship abilities to ensure that challenging plans are delivered on time. It will have excellent composure, written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional tech/business projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.Key job responsibilities
Main activities will be:
– Support and own the design and development of projects, working through all related dependencies with internal and external teams, mainly Retail, BI, 3P Programs, Operations, Transportation, Technology, and Finance teams.
– Act as a connection between different teams to connect and converge different programs strategies to guarantee linearity on customer experience. Need to ensure activities are synced and information flowing.
– Keep leadership well communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
– Create and lead plans, end to end, ensuring all business and operations teams have their goals created and delivered on time.
– Ensure the team is focused on the highest value activities and business issues that would be critical path for providing the best customer experience.
– Regularly poll the team in advance for their hot-points and creating the appropriate agenda in weekly and monthly meetings.
– Support teams in BR needing help thinking through Operational problems (both business and technical).About the team
This position is part of Customer Fulfillment Experience Team in Amazon BR. Our mission is to delight our customers every time she/he shops with us ensuring a fast, affordable, comfortable and reliable delivery and returns experience.BASIC QUALIFICATIONS– Bachelor’s degree
– Experience defining and executing program requirements
– Experience in program or project managementPREFERRED QUALIFICATIONS– MBA in supply chain, business, engineering, finance or related technical or quantitative field
– Experience using data and metrics to drive improvements
– Experience in complex problem solving, and working in a tight schedule environment
– Knowledge on Supply chain and/or delivery experience

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