HR Specialist LATAM – NCR Corporation

Titulo da Vaga: HR Specialist LATAM

Nome da Empresa: NCR Corporation

Salário:

Localização: São Paulo – SP

Descrição da Vaga: Sobre a NCRA NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com 38.000 funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países.Our HR Specialist responds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.Key Roles and Responsibilities:

• Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Central Portal and HR self-service forms associated with particular HR transactions
• Interact directly with managers, employees, and other HR staff;
• Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with employees to resolve recurring or standard HR related concerns.
• Ensure regional processes are aligned with the HR model and structure maximizing efficiency through the use of HR portal technology, HR Central and subject matter experts.
• Key HR Projects and Initiatives: Participate and assist in the direction of various projects, providing oversight and/or coordination of key projects within the HR team.
• HR Service Delivery Education & Training: Train new talent and educate current talent relative to ongoing upgrades and changes, including developing accurate and updated documentation.
• Provides language support for policies, procedures and transactions in the NAMER and LATAM region with principal support for Brazil.
• Handles health and safety tasks for Brazil.
• Manages transactions for HR Purchasing which includes generating and monitoring purchase orders and invoice processing.
• Gathers information and records data in HR tools
• Monitors transaction status and escalates transactions, as necessary
• Provides feedback regarding accuracy of internal knowledge articles and other customer contact tools.
• Prepares error-free written communication including e-mails and letters
• Escalation of appropriate actions to other parties
• Follow up with employees to ensure completion of task within specified performance parameters
• Generates daily and weekly incident reporting, translate/create documents, as necessary
• Translates/creates documents, as necessary
• Provide HR, Payroll, Benefits support at a generalist level
• Employees Data: Guarantee that employees keep their personal data updated in Workday
• Personnel files: Keep the documents filed and in order
• Gather documentation to support labor claims
• Support local events for HR Programs

Work Environment:

• Day shift to accommodate NAMER and LATAM operations.
• Involves prolonged periods of PC usage in a fast-paced environment.
• Is accountable for continuously receiving and handling high volumes of work orders.
• Works in a team environment; interacts with multiple internal and external contacts.

Key Competencies

• Process Improvement.
• Analytical Skills
• Results Focus
• Technology Savvy
• Project Management
• Global Mindset
• Problem Solving Skills
• Strong Communication Skills

Basic Qualifications and Experience:

• Bachelor’s degree
• At least 1 to 3 years of related experience
• Proficient Portuguese, Spanish and English speaker who can read, write, and effectively communicate in the same languages.
• Excellent Business Writing and Verbal Communication Skills
• Proficiency in Microsoft Word Excel and Outlook
• Attention to Detail and Organization
• Demonstrated ability to handle multiple tasks simultaneously and work in a fast-paced environment

As ofertas de emprego estão condicionadas à aprovação dos critérios de triagem aplicáveis ​​a vaga.Declaração de oportunidade de emprego igualitáriaIntegrado aos nossos valores compartilhados está o compromisso da NCR com a diversidade e a igualdade de oportunidades de emprego. Todos os candidatos qualificados são considerados aptos a ocupar a vaga, independentemente de sexo, idade, raça, cor, credo, religião, nacionalidade, deficiência, orientação sexual, identidade de gênero, serviço militar, informações genéticas ou qualquer outra característica ou conduta protegida por lei. A NCR está comprometida em ser uma empresa globalmente inclusiva, onde todas as pessoas são tratadas de maneira justa, reconhecidas por sua individualidade, promovidas com base no desempenho e incentivadas a se esforçar para alcançar o máximo do seu potencial. Devemos entender e respeitar as diferenças entre todas as pessoas. Cada indivíduo da NCR é responsável por isso e por apoiar um ambiente globalmente diverso.Declaração para Consultorias de Recrutamento ExternoPara TODAS as consultorias de recrutamento: a NCR só aceita currículos de consultorias listadas como fornecedores. Não encaminhe currículos para o nosso sistema de rastreamento de candidatos, colaboradores ou qualquer instalação da NCR.A NCR não se responsabiliza por quaisquer taxas ou encargos associados a currículos não solicitados.

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