Operations Analyst – DiDi

Titulo da Vaga: Operations Analyst

Nome da Empresa: DiDi

Salário:

Localização: São Paulo – SP

Descrição da Vaga: Company Overview:If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil – whether with in-app transportation (99) or digital payments (99Pay).To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world’s largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that’s why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.#LI-Hybrid Team Overview:Being part of the Operations team for DiDi will give you the unique opportunity to help drive growth in one of the fastest growing companies in Latam. You will be involved in the definition and execution of the business operations. This data driven role calls for a rare combination of consumer inspired analytical thinking & inter-personal ability. You will have the opportunity to work in a tight team, where you will have a clear impact on DiDi businesses. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! The ideal candidates for our Operations role should have strong strategic thinking and analytical skills, excellent time-management and organizational habits, and be ready to lead by example. You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to the growth of DiDi business in Latam! Role Responsibilities:This is a critical role as you will be in charge of incentives for the freight categories in 99.This data-driven role calls for a combination of analytical thinking and interpersonal ability to oversee relationships with a very valuable part of our business: our drivers and passengers. You will work with data to monitor our main KPIs and performance, in order to take pricing decisions.Your responsibilities

• Monitor KPIs to track marketplace performance and drivers and passengers behavior, acting as fast as needed to improve experience
• Innovation: to be extremely active in chasing opportunities and to be propositional in together with related peers, combining Demand, Supply and Marketing views in new approaches to our users base
• Be resourceful and scrappy. Take ownership of 99’s growth in your cities and do everything you can to support and enhance the quality of our services.

• Background with previous experience using data to lead and support business decisions.
• Ability to take initiative in a constantly-changing work environment and adopt a generalist do-what-it-takes mindset.
• Advanced level of English and in MS Excel/Google sheets. SQL knowledge is a plus, but willingness to learn it is required.

Role Qualifications:Role Qualifications

• Engineering, Economics, Computer science, Business Administration or any related bachelor’s degree;
• Advanced English;
• Strong problem-solving skills;
• Skilled in data analytics and experience in data-driven decision making;
• Hands-on approach;
• Master in Excel data processing;
• Independent and strong critical thinking;
• Mission-driven entrepreneurship and strong team spirit.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & InclusionDiversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups – 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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