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Titulo da vaga: Workforce Support Specialist (Shift – 11:00 – 20:00)
Empresa: Farfetch
Descrição da vaga: Descrição do cargo
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We’re a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. **OPERATIONS** We’re passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. **SÃO PAULO** Our São Paulo office is located in the heart of the city, a region full of cultural spaces and history. The office houses several different teams, from Operations to Technology. We have an auditorium where we can host presentations, lectures and fun activities! **ROLE** Reporting to the Workforce Management Support & Solutions Lead, you will be responsible for omnichannel management in real-time, ensuring that staffing levels meet the customer and business needs, as well as optimizing operational resources throughout the day.
WHAT YOU’LL DO
– Work with global teams to create and validate working schedules that will ensure desired service levels – Collaborate with the global workforce optimization team to make continuous improvements in performance and excellence results – Manage the right balance between workload and staffing from a short-term perspective, optimizing schedules through capacity analysis, considering the variables that affect contact volume forecasts – Optimize staffing levels, proactively monitor availability and deficiencies, analyze and drive schedule adherence – Monitor real-time SLAs and update the global team on performance drivers – Create easy to read reports with data from multiple sources for operations, and present them in daily and weekly meetings
WHO YOU ARE
– 3 years of experience working in Workforce Management in a multi-channel service and fast-paced environment – Strong analytical and problem solving skills, and keen to continuously learn and discover better ways to work with our tools – Ability to manage and prioritize large volumes of information by working with Microsoft Excel/Google Sheets skills. – Highly organized – Flexibility in schedule; must be available to work possible evenings, weekends and holidays when needed (due to the nature of our global team) – Fluent in English
REWARDS & BENEFITS
– FARFETCH Equity plan and annual discretionary bonus – Life insurance, health insurance, and dental – Gym membership, meal allowance, and transportation vouchers – Nursery reimbursement – Special discounts at [farfetch.com](http://farfetch.com) and [brownsfashion.com](http://brownsfashion.com)
EQUAL OPPORTUNITIES STATEMENT
– Farfetch is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Salário:
Local: São Paulo – SP
https://jobviewtrack.com/pt-br/job-494f417e58141f015500223018040d0e044c1d1b1d721b1a0a141f55/a57c4943175764b53ccae09b328b6e7d.html?affid=a3e9e18bd80f6d2fe3562f93953bCandidatar-se a vaga!
