Sales Ops Digitalization Intern – Nokia

Titulo da vaga: Sales Ops Digitalization Intern

Empresa: Nokia

Descrição da vaga: Position: Sales Ops Digitalization Intern.

Duration: 2 years.

Come create the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud.

At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

Customer Experience

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

Our mission in CX SS&CS (Sales Support and Customer Success) is to be a trusted partner of sales and business owners, delivering offer support, customer and business insights and foresights, optimizing sales productivity and efficiency, and providing added value support to sales teams to make it easier for them to sell, win and maximize customer success.

The team you will be a part of

The Account Operations team is a key stakeholder and keeper of the sales process and its improvements, and its primarily objective is to ensure operational excellence within the account teams.

We work with many areas to facilitate the demand generation and order intake process, while improving internal and external customer satisfaction and experience.

We help team to understand the processes and policies, internally and externally, used to service the clients, and how to efficiently interface with our CRM as single source of truth.

As part of our team, you will:

• Support the Sales Funnel management and first line CRM support for Market Unit Brazil

• Funnel management support includes CRM hygiene and quality assurance, KPI’s monitoring, reporting, presales,

• CRM -SalesForce- first line support encompasses tasks like end-user support and training, ticket handling, profiles administration, UAT’s (CRM user acceptance tests), end-user communications and call to action, among other

• Being its main Interface the Market Unit Account Operations Manager and all Market sales representatives (as internal customers)

Within your daily activities, the Intern performs delegated tasks with the objective to take over more and more responsibilities and learn all required skills for his / her future job. The main purpose of this job is to gain experience of all aspects of the Sales Operations Area.

• Performing routine assignments within standardized procedures and practices with regular supervision to achieve objectives and meet deadlines (e.g. assisting other professionals; creating reports).

• Receives instruction, guidance and direction from others and uses own knowledge and existing procedures to solve standard problems (e.g. performing office duties for a defined area; responding to company queries).

• Analyses factual information and possible solutions, makes independent judgments, decisions, recommendations and solves a range of straightforward problems through knowledge and professional experience.

• Supports transfer of concepts for professional direction of own organizational unit into actionable measures.

Your skills and experience

Currently in the penultimate year of the undergraduate course (4th semester) in Economics, business administration, accounting, electronical engineering, computer engineering, computer science, software engineering, information systems, systems analysis and development

Good communication in English (both written and spoken)

Motivated and very proactive

Time Management and Problem-Solving capabilities

Excellent Excel skills

Programming and algorithmic skills

It would be nice if you also had:

Experience with MS Power BI, Einstein Analytics (Tableau) or similar technologies

Knowledge or experience with Python and data processing tools

Knowledge or experience with machine learning models and implementing them with TensorFlow, PyTorch, JAX, or other suitable frameworks

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

• Meal voucher.
• Transportation voucher.
• Health and dental plan.
• Life insurance.
• Gym benefit.
• Discounts Program.
• Development program in technical and soft skills.

See you this January 2024

“My experience at Nokia has been amazing, one of the best learning experiences I ever had in my life. As Co-op student, it was an honor to be treated as any other full-time employee at Nokia. I got the freedom to design & implement my ideas. Working at Nokia as a Co-op student was the best thing that ever happened, it was a life changing opportunity.” – Ummar Tantray, Former Nokia Co-op student, Fall 2020

“The intern program at Nokia is truly designed to give students all the support and guidance we need to excel in our professional careers. Working at Nokia as a software developer Co-op, I was able to learn and grow with the guidance of mentors from across the company through a multitude of research, development, and leadership opportunities. It was exciting to be able to contribute to real-world projects and apply my previous experiences to new domains, especially since the Nokia work culture encourages innovation and creativity. I’ve made lifelong connections and skills through my time here, and I’m so grateful to have been a part of the Nokia team!” – Mara Hubelbank, Former Nokia Co-op student, Spring – Summer 2021

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

Salário:

Local: São Paulo – SP

https://jobviewtrack.com/pt-br/job-1218417e4c080a1d073d4e170d1300653641180d1a71634549485f0a6e5f1643195159/51b020dc12f96690ea820cb1bfba9fb0.html?affid=a3e9e18bd80f6d2fe3562f93953bCandidatar-se a vaga!